Published by the Nigerian Communications Commission (NCC), these Guidelines prescribe operational standards for shortcodes of three to five digit numbers used for value added services like USSD banking or emergency lines. They specify the application, allocation, and renewal processes for shortcodes, as well as the technical and commercial obligations for providers (including Mobile Network Operators and Value Added Services aggregators). Creating harmonized codes for common services (e.g., “STOP” code for unsubscribing from services), setting out conditions for short code suspension or withdrawal, and establishing dispute-resolution and consumer protection measures, these Guidelines aim to maintain a uniform, transparent, and customer-focused short code system in Nigeria.